How Can We Help?
The BEST team is based in Brisbane. Email us directly — we read everything, and we reply in your timezone.
- 01 · Channel
Customer Support
Help with your account, product questions, sizing, fit and anything we can answer before you buy.
Email supportResponseReply within 1 business day - 02 · Channel
Orders & Shipping
Order changes, tracking enquiries, address corrections and delivery questions for Australia and international.
Email ordersResponseReply within 1 business day - 03 · Channel
Team & Club Orders
Custom 2D and 3D silicone caps, deck coats, club polos and bulk equipment for squads, schools and clubs.
Request a quoteResponseQuotes within 2 business days - 04 · Channel
Retail Partnerships
Stockist enquiries from premium swim retailers, performance run shops and triathlon stores.
Open a stockist conversationResponseReply within 3 business days - 05 · Channel
Media Enquiries
Press, podcasts, editorial features, product reviews and brand-led collaborations.
Email the press teamResponseReply within 3 business days - 06 · Channel
Athlete Partnerships
Applications for the BEST athlete roster — pool, open water and triathlon. Earned, not paid.
Apply nowResponseReviewed monthly
Monday – Friday
8:00 am – 3:00 pm AEST
Closed on Queensland and national public holidays. Out-of-hours emails are picked up first thing the next business day.
- 01
You write to us
Send us the detail. Order number, photos, context. Specific questions get faster, better answers.
- 02
A human reads it
Every email is read by a member of the BEST team in Brisbane. Not a bot, not a queue routing service.
- 03
We resolve it
Most enquiries are resolved in a single reply. Warranty and team orders may take a few days of back-and-forth.
- 04
We learn from it
What we hear from athletes and clubs shapes the next product, the next batch and the next decision.