Swim Cap Returns: Hygiene Policy

For hygiene and product safety reasons, BEST SWIM maintains strict return conditions for all swim caps. A cap that has been tried on or worn cannot be cleaned and resold as new, so it cannot re-enter our stock. These conditions apply to the BEST PERFORMANCE Dome Cap, the Custom BEST PERFORMANCE Dome Caps and the Custom BEST Seamless Caps.

Because a cap cannot be returned once it has been tried on, we recommend checking our fit guidance before you order rather than planning to try the cap on and send it back.

Change of mind returns are accepted within 30 days of delivery, provided all of the following conditions are met:

• The cap is completely unused and unworn.
• The cap has not been tried on, stretched over the head or worn in water.
• The cap is returned in its original packaging.
• The product is clean, undamaged and in its original saleable condition.

For hygiene reasons, swim caps that have been tried on or worn cannot be returned for change of mind. This includes returns based on:

• Incorrect sizing.
• Fit preferences.
• Colour selection.

A cap that has been stretched over the head to check the fit counts as tried on. If you are unsure about size or fit, contact us before you open or handle the cap so we can help you choose.

Opening the packaging to inspect the product does not automatically make it ineligible for return, provided the cap has not been worn or used. Please keep the packaging and return the cap in it, and avoid marking, tearing or writing directly on the cap itself.

For eligible change of mind returns, customers are responsible for return postage. We recommend a tracked service so you can confirm delivery.

Original shipping charges are non refundable on change of mind returns. Where a cap is returned because it is faulty, damaged or was supplied incorrectly, we cover the cost of return postage.

These restrictions do not affect your rights under the Australian Consumer Law. Faulty, damaged or incorrectly supplied products remain eligible for the applicable remedies regardless of whether they have been tried on or used.

See our Returns & Refunds policy for how change of mind, faulty and incorrect item claims are handled in full, and our Warranty Policy for what counts as a manufacturing fault.

• 01. Email support@bestswim.com.au within 30 days of delivery with your order number and reason for return.
• 02. We confirm whether the return is approved under this policy and send you return instructions.
• 03. Return the cap unused, in its original packaging, using the instructions provided.
• 04. We assess the return on arrival and confirm the outcome by email.

Please do not send a cap back before it has been approved. Returns sent without approval may be returned to you at your cost.

Return enquiries: support@bestswim.com.au
BEST SWIM · Brisbane, Queensland, Australia