Warranty Policy

This policy applies to the BEST Performance Dome Cap, Custom BEST Performance Dome Caps and Custom BEST Seamless Caps.

• Defects in manufacturing under normal use.
• Faulty or defective silicone materials.
• Caps produced incorrectly, including custom caps that do not match your approved artwork.

• Normal wear and tear, including gradual loss of stretch, surface dulling and thinning with regular use.
• Tears or punctures caused by fingernails, hair clips, bobby pins, hair ties, jewellery or earrings.
• Damage caused by excessive stretching or pulling the cap on roughly.
• Damage from heat, including leaving the cap in a hot car, on a heater or in direct sun.
• Damage from chemical exposure beyond normal pool use.
• Damage from improper storage, such as storing the cap damp, folded under weight or bunched up in a bag.
• Deliberate damage, alteration or misuse.
• Ageing of the silicone over time.
• Loss or theft.

We do not describe our caps as indestructible, chlorine-proof or permanent. Silicone caps are designed to be replaced as they wear.

• Rinse in clean fresh water after every session.
• Dry fully before storing, away from direct sunlight and heat.
• Store flat or loosely folded, not squashed under heavy gear.
• Remove clips, pins and earrings before putting the cap on.
• Ease the cap on with your palms rather than pulling with fingernails.

Email support@bestswim.com.au with:

• Your order number or proof of purchase.
• A description of the issue.
• Clear photographs showing the fault.
• The date you first noticed the issue.
• Any other information we reasonably need to assess the claim.

We will review your claim and let you know the outcome. Where a claim is accepted, we will repair, replace or refund as appropriate. If we need the cap returned for inspection, we will arrange and cover that return.

This policy is in addition to, and does not replace, the consumer guarantees that apply to our caps under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. See also our Returns & Refunds policy.