01 · Section
Summary
In plain EnglishWe build the site to be usable with a keyboard, readable at normal contrast levels and comfortable on mobile. We have not completed a formal accessibility audit, so we do not claim full WCAG compliance. If anything is hard to use, email us and we will help you directly.
02 · Section
What we do
- Keyboard navigation. Menus, links, buttons and forms can be reached and operated with a keyboard.
- Focus states. Interactive elements show a visible focus indicator.
- Colour contrast. We aim for readable contrast between text and background across the site.
- Alternative text. Meaningful images carry descriptive alt text; decorative images are hidden from screen readers.
- Form labels and errors. Form fields are labelled and errors are described in text, not by colour alone.
- Headings and structure. Pages use semantic HTML with a single main heading and a logical heading order.
- Reduced motion. Animations are minimised on legal and support pages and we respect the operating system's reduced-motion setting.
- Mobile. Layouts are responsive, text reflows without horizontal scrolling, and tap targets are sized for touch.
03 · Section
Where we are still improving
- Captions and transcripts are not yet available on every athlete video.
- Some richer interactive sections, such as the cap builder, are still being reviewed for screen-reader use.
- We have not had an independent accessibility audit completed, so we do not claim conformance to a specific WCAG level.
04 · Section
Checkout and third-party tools
Parts of the purchase journey, including payment, are provided by third-party services. We choose providers that take accessibility seriously, but we do not control their interfaces. If you have trouble completing an order, contact us and we can take the order for you another way.
05 · Section
Getting help and giving feedback
NoteIf you have difficulty using any part of this website, or you want information in another format, email support@bestswim.com.au. Please tell us the page, what you were trying to do and the device or assistive technology you were using. We will respond and help you complete what you needed, and we use this feedback to fix issues.
Questions about this policy? Email support@bestswim.com.au or visit our Contact & Support page. BEST SWIM · Brisbane, Queensland, Australia.
