Support.
Everything you need to choose, fit and look after your BEST swim cap, plus help with custom club orders, returns and warranty. Search the centre or jump into a topic below.
- 01 · Topic
Getting Started
New to BEST? We make premium silicone performance swim caps in two fits, PERFORMANCE and PERFORMANCE+, across nine colourways, alongside custom caps for clubs and squads.
Shop performance caps - 02 · Topic
Fit & Sizing
Two fits. One performance standard. PERFORMANCE offers our original streamlined race fit, while PERFORMANCE+ features a larger dome for swimmers who need additional room, including those with longer or thicker hair. Choose the fit that works for you.
Compare fits - 03 · Topic
Custom Club Orders
Custom BEST PERFORMANCE Dome Caps and Custom BEST Seamless Caps for clubs, schools and squads. Digital proofs are included and you approve the artwork before production. Most club orders are made and on their way within 11-15 days of payment.
How custom orders work - 04 · Topic
Product Care
Rinse in clean fresh water after every chlorinated or saltwater session, dry fully before storing, and keep the cap out of direct sun and heat.
- 05 · Topic
Warranty Claims
We cover manufacturing defects and incorrect production. Send us your order number, a description and clear photos, and we will assess your claim.
Read the warranty policy - 06 · Topic
Returns
30-day change-of-mind returns on unused stock caps that have never been tried on or worn and are returned in their original packaging. Faulty, damaged or incorrect caps are always covered. Custom caps are excluded from change-of-mind returns once approved.
Read the returns policy - 07 · Topic
Shipping
Tracked Australian delivery. In-stock orders are usually dispatched within 1-2 business days. Custom cap production time is separate from shipping time.
Read the shipping policy - 08 · Topic
Still Need Help?
Email support@bestswim.com.au with your order number and we will come back to you. Below is a full FAQ. If your question isn’t answered there, contact us.
Contact us
Two fits. One performance standard.
PERFORMANCE
- ·Standard race fit
- ·Streamlined dome profile
- ·Secure internal grip
- ·Close-fitting design
PERFORMANCE+
- ·Larger dome profile
- ·Additional internal room
- ·Suitable for longer or thicker hair
- ·More accommodating fit
PERFORMANCE+ refers to the fit, not a higher level of performance. Fit depends on head shape, circumference, hair volume and individual preference.
Explore PERFORMANCE CapsOur Caps
4 answersFit & Sizing
4 answersCare & Durability
4 answersCustom Club Orders
5 answersOrders, Shipping & Returns
5 answersWe answer
every email.
A real person on our team in Brisbane reads every message and will get back to you as soon as we can.