01 · Section
How to reach us
Email support@bestswim.com.au for orders, shipping, warranty, returns, custom team orders and general enquiries. For wholesale and retailer enquiries, email wholesale@bestswim.com.au.
02 · Section
Business hours
Monday to Friday, 8:00am – 3:00pm AEST. Closed on Queensland and national public holidays.
03 · Section
Response times
We respond to most emails within 1 business day. Warranty assessments take 2–5 business days. Custom team quotes are typically returned within 2 business days of receiving your brief.
04 · Section
Frequently asked questions
05 · Section
Postal address
NoteBEST SWIM · Brisbane · Queensland · Australia. Postal address is provided with your return RMA — please don’t mail returns to a physical address without an RMA.
Questions about this policy? Email support@bestswim.com.au or visit our Contact & Support page. BEST SWIM · Brisbane, Queensland, Australia.