Shipping Policy

In-stock retail orders for the BEST Performance Dome Cap are typically processed and dispatched within 1–2 business days of payment on business days. Orders placed on weekends and public holidays are processed on the next business day.

• Shipping options and prices are shown at checkout before you pay.
• Where an express option is offered, it reduces transit time only — it does not reduce processing or production time.
• Delivery timeframes shown by us or by the carrier are estimates provided by the carrier, not guaranteed delivery dates.

We do not guarantee delivery by a specific date. If you need caps for a meet or event, contact us before ordering so we can advise what is realistic.

Custom BEST Performance Dome Caps and Custom BEST Seamless Caps are made to order. Production is estimated at 4–6 weeks from written artwork approval, and shipping time is additional to that estimate.

Full details are in our Custom Team Orders policy.

Where a cap is offered for pre-order, the estimated dispatch window is shown on that product page and our Pre-Order Policy applies. Orders that combine pre-order and in-stock items may be held and shipped together, or split, and we will confirm which applies to your order.

We currently ship within Australia. If you are outside Australia and would like to order, email support@bestswim.com.au and we will confirm whether we can deliver to your country and what it would cost. Any import duties, taxes or customs charges applied by the destination country are the responsibility of the recipient.

You will receive a dispatch email with tracking details once your order leaves us. Tracking can take up to 24 hours to update after dispatch.

Carrier delays, weather, peak periods and public holidays can extend transit times. We will help you follow up any delayed delivery. Delays do not remove your rights under the Australian Consumer Law.

If your tracking has not updated for an extended period, or your parcel arrives damaged, contact support@bestswim.com.au with your order number and photos where relevant. We will lodge an enquiry with the carrier and arrange a replacement or refund where appropriate.